Publish on August 7, 2020

How to Become a Sales Rep | What You Need to Know

Candlefox

Getting a foot in the door of this lucrative industry isn’t as difficult as it seems.

Becoming a sales representative

A sales representative sells goods for wholesalers or manufacturers to businesses, government agencies and other organisations. Sales representatives are also referred to as manufacturing sales representatives as they deal directly with industry organisations and government agencies. Sales representatives or ‘sales reps’ are critical to the manufacturers and wholesalers, as they are the ones that promote and market the company’s products for them.

The essential traits of sales reps are:

• Communication
• Customer service
• Self-confidence
• Motivation
• Adaptability

This article explores the requirements needed to become a sales rep and the important aspects of a sales representative’s job. 

Main role and responsibilities

To become a sales professional, you need to understand the main roles and responsibilities of a sales representative. The primary responsibilities and tasks that sales reps do are mentioned below: 

• Enticing businesses or other groups into purchasing wholesalers’ products
• Identifying prospective customers by following leads from existing clients, attending trade shows or by using business directories.
• Contacting customers to explain product features, and select products to meet customer needs, specifications and regulations.
• Answer customer’s questions about prices, availability and the product itself.
• Negotiating prices and terms of sales and service agreements.
• Following up with customers to make sure they are satisfied with their purchase.

Sales reps can deal with nonspecific products such as food, clothing or office supplies; however, other sales reps deal with technical and scientific products, ranging from medical equipment and agricultural goods. 

Education and training required

To become a sales representative, you do not need any formal training as most companies will provide you with training programs that include how to sell products and teach you about sales. However, there are a range of short online courses that can benefit your understanding and employability in sales roles.

Besides training programs, you may need qualifications if you plan to work in a specialised industry. Furthermore, sales skills are something you can learn, but some people are naturally quicker to pick them up due to their inherent personality traits.

Important interpersonal skills

Interpersonal skills and traits are essential to the success of any sales representative. Some of the most critical skills of any prospective sales representative are listed below: 

• Customer service
• Self-confidence
• Customer relationship management programs
• Query software
• Communication

As sales representatives deal a lot with people and prospective clients, a strong customer service base is needed. Sales reps must be confident and persuasive when making sales presentations and cold-calling potential clients.

Sales reps must also be able to listen to the customer’s needs and concerns before and after the sale to retain clients; therefore, strong communication skills are required. Computer program knowledge and query software also aid in sales representatives’ efficiency in planning and organise his/her clients.

Note that these skills can be improved over time with practice and only provide guidance to sales representatives to provide a foundation of skills to build on. The job as a sales representative indeed becomes more manageable when these skills are mastered. 

Career prospects

Because a sales rep job often involves commission pay, promotion or advancement is usually in the form of an assignment to a more substantial business where commissions are likely to be more significant. Those who possess a competent sales record and leadership ability may advance into higher positions such as:

• Sales Manager
• District Manager
• Vice President of Sales

Industry outlook

In New Zealand, according to the careers.gov website, the chances of obtaining a new sales position are better for experienced sales representatives as they have a proven history of sales experience and a strong network of contacts.

To find employment as an entry-level sales representative, is it better to work for a sales company in an entry-level admin role or by undertaking a short course in sales or marketing to further enhance your employability skills in sales-related areas?

The main areas of employment are in sectors such as retail, telecommunications, hospitality and manufacturing. Technical sales representatives usually work in health, agriculture, information technology, business, accounting and manufacturing. 

Salary statistics

Sales representatives maintain a very challenging yet rewarding career. Sales reps are often under pressure to meet sales targets as their income may be directly correlated to their performance. Sales representatives may also spend a lot of time on the road travelling to new or prospective clients.

A career path as a sales representative is a high-paced, exciting prospect for entry-level candidates. Short courses are available online to build on your foundation of knowledge to assist you in entering into the sales representative workforce.